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Frequently Asked Questions

FAQ

Frequently Asked Questions

MY SAND LOOKS A LITTLE BIT DARKER, WHAT’S THE DEAL?

Dune’s ‘sand & silver’ process uses specific resins to incorporate your sand into our jewelry. Because of this process, certain sands will appear slightly darker than the day they were collected, as if they were wet.

DOES DUNE AUTHENTICATE THE SANDBANK AND ELEMENTS?

YES! Each sand and element in the Dune Jewelry’s Sandbank™ has been collected by our community - customers and retailers - for preserving special, specific, “experiential” memories in custom Dune Jewelry. This genuine and personal collection of Sand + Elements helps to authenticate each of the Sands + Elements in our Sandbank™. We also apply a strict fact checking process to each submission that includes environmental and cultural factors specific to certain regions. Any questionable sand or element is not introduced to the Sandbank™. We invite and encourage customers to send/share their “sand-stories” - along with pictures and videos of their sand collecting experiences. Please adhere to all local laws and regulations when collecting and shipping any sand or element.

I’M INTERESTED IN RESELLING DUNE JEWELRY. WHO DO I CONTACT?

You are welcome to request a wholesale application by e-mailing us at contact@DuneJewelry.com

ARE THERE ANY SANDS THAT DUNE DOESN’T OR WON’T USE?

We understand that there are certain cultural and environmental issues around sand collecting and we will do everything we can to ensure these are respected. If you believe a sand listed in our Sandbank should not be offered publicly, please contact us immediately.

HOW CAN I PAY FOR MY ORDER AT DUNEJEWELRY.COM?

Dune Jewelry accepts most major credits cards including Visa, MasterCard, and American Express, as well as PayPal. Customers that have received an e-gift card can also redeem them at the time of check out.

I JUST SUBMITTED MY ORDER. WHEN WILL MY CREDIT CARD BE CHARGED?

Credit cards are authorized for payment at the time of check out, then charged in varied quickness - from most, immediately, but no longer then 24 hours.

I JUST SUBMITTED AN ORDER. CAN I CHANGE IT?

If you would like to change an order, please contact us immediately at 617-364-1065 and/or email us at contact@dunejewelry.com

HOW QUICKLY WILL I RECEIVE MY ORDER?

Each jewelry item is handmade-to-order; all orders ship from Dune within 3 weeks of the date you ordered. If you are sending your own Sand + Element, your order will ship within 3 weeks of the receipt of your element. A RUSH order-processing is available for a $25 charge.

DOES DUNE OFFER GIFT WRAP?

YES! Every item ships packaged in a signature Dune Jewelry box with a card stating where your Sand + Element is from, along with care and handling instructions. Dune now offers specialized gift-wrapping that includes a personalized note card option.

DOES DUNE SHIP TO PO BOXES?

Dune Jewelry does ship via USPS to USPS-certified domestic and international PO Box addresses.

DOES DUNE OFFER SATURDAY DELIVERY?

Dune Jewelry ships standard via USPS. If you need Saturday delivery; USPS and UPS ON-Saturday delivery options can be specifically pre-arranged by calling our Customer Service after you place your order; additional costs may apply. This feature is not available in all areas.


DOES DUNE JEWELRY SHIP OUTSIDE OF THE UNITED STATES?

Absolutely! When shipping internationally, customs fees may be incurred. It is important to understand that if duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient upon delivery. Postage is charged in advance to cover the expense of delivery only. Postage does not cover charges assessed by customs in the destination country.

All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by the country's laws. Each country assesses unique formulae for customs, duties, and taxes. Check the World's Customs Organization website for general information, or visit the website of that country's customs service.

VIA WHAT METHOD AND/OR CARRIERS DOES DUNE JEWELRY SHIP?

Dune Jewelry ships globally; to consumers via UPS and USPS.

WHAT SHOULD I DO IF MY JEWELRY REQUIRES CLEANING?

Each piece of Dune jewelry is handcrafted, and designed to withstand sun, sand, surf and everyday wear and tear.  For general care, use a small brush with mild soap and warm water so that your jewelry will look like it did the day received. Additional Care Instructions can be found on your piece’s Identification Card or on our Jewelry Care Page.

WHERE CAN I PURCHASE DUNE JEWELRY?

Along with our catalog here on DuneJewelry.com you can visit one of our hundreds of retailers throughout the US and internationally Please CLICK HERE to find a retailer near you.

DOES DUNE JEWELRY ACCEPT DONATION REQUESTS?

Dune Jewelry has a strong commitment to creating and nurturing caring relationships across our community; including many charitable organizations and association partners. As part of this commitment, we gladly consider most-any donation requests. For more information, or with questions, please email us at contact@dunejewelry.com

IS DUNE JEWELRY HIRING?

We are always looking for talented and energetic people to join our team. Please send cover letter and resume to team@dunejewelry.com

Show us how you wear your Dune

Handcrafted With Love in the U.S.A.

We happily create jewelry every day to capture your most cherished memories so that you have a tangible reminder to wear always.